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What happens if my order is damaged?

If a product is damaged upon arrival, contact Customer Support within 7 days.

Updated this week

In the rare occurrence that a product arrives damaged, please contact our Customer Support Team within 7 days of receipt of your delivery. After the 7-day period, the product cannot be reported as damaged due to the limitations imposed by the carriers shipping the products.

Please inspect your items at the time of delivery, note any damage to the packaging or items on the delivery receipt, and contact us as quickly as possible so we can resolve this for you.

If your purchase was made through an authorised MAD Design USA reseller, all claims or any nature must first be reported to the reseller who will then liaise with MAD Design USA directly on your behalf to resolve your issue.

Information required when reporting an issue includes:

  • Order / Reference Number

  • Item Name & description of the issue

  • Date received by you

  • Images documenting the issue

Customer Support Contact Information:

Phone: +1 (888) 590-3335

Email: [email protected]
Hours: Monday to Friday 8.30am - 5.30 PST

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